I just completed an Ebay transaction with a woman in Austria. It is, of course, for bike parts. In this case, it’s a new-old-stock Shimano Dura Ace partial group, part of which includes a 27.0 Dura Ace seatpost. Now, I have a 27.2 seat-tube so I need a 27.2 seatpost, if possible. The seller said to contact her, so I added this to my Paypal payment:
Do you have the seatpost in 27.2mm? If so, I’d prefer it. Thanks.
After thinking about it, I realized that someone might send me another type of seatpost–a seatpost that was 27.2 but not from the Dura Ace group. So, I sent another message through Ebay:
Just to be clear, although I’ve requested a 27.2 mm seatpost if you have it, I MUST have the Dura Ace seatpost. I don’t want to swap it out with a different model or year or brand. I don’t expect you to have it, but I thought I’d ask. Thanks again! Sorry this is in English!
Her response:
First of all: Hello!
2nd thing: be gentle, I am a Woman!
3rd: you have never reqested an other seatpost size. NOT, to the Ebay system, also not to my E-Mail.
Last thing: I have a 27.2 seatpost (DA 7410). If you like it or not does not care me, if you write me in this kind of English. Please think over what you wrote and what you think. After this, please write back if you want to be charged back or take it with the mentioned seatpost. Cheers, Petra
Ur….what? Apparently, the use of caps for emphasis is considered rude in Austria. Also, it appears that chauvinism is alive and well in Austria, as I am especially prohibited from using all-caps in front of a lady. Of course, I started responding with a flame, then bit my tongue, hit backspace, and responded nicely:
My apologies if you took offense, I was not trying to be rude at all! I just wanted to ask for the 27.2 Dura Ace seatpost if you had it from the same group. You mentioned in your auction to contact you concerning it, but I forgot to add it to the payment message. I was only trying to be clear, and I am very sorry if it seemed rude. I would prefer the 27.2 if possible. If not, please send the 27.0.
Of course, I DID go and check Paypal to make sure I sent the first message, and it was there. So, let’s see if she reads her email at all and how this will work out. If it ends badly, I will post a full accounting.
As it is, however, I think it’s important to do one thing when corresponding with someone via email: assume the best. If you receive a message that appears to be second, follow-up message to a prior one, and you didn’t receive the first one, don’t assume the asshole on the other end didn’t send it. People are generally pretty cool about things, so responding to rudeness with kindness frequently straightens out wrinkles before they descend into chaos and anger. When dealing with non-native English speakers, this is especially important. Perceived rudeness is generally the product of cultural misunderstandings, as is likely in this case.
Still, as this is a rant site…
…I think she’s a twat.